After completing certification training and the final assessment, which step must agents take?

Once agents have completed their certification training and the final assessment, the next crucial step is to create or confirm a Georgia Access Agent Portal profile. This action is essential because the portal serves as the primary platform for agents to access resources, manage their credentials, communicate with peers and clients, and stay updated on any changes or new information regarding their responsibilities and the services they provide.

Having a profile in the Georgia Access Agent Portal is important for ensuring that agents can effectively perform their duties and have a central hub for relevant information that will aid them in their work. This step is foundational for operational readiness, as it allows agents to seamlessly transition from training to practical application in their roles, thus facilitating better service delivery and compliance with regional standards.