What is one method for improving client engagement?

Utilizing follow-up calls to check on application status and offer assistance is a highly effective method for improving client engagement. This approach fosters a personal connection between the agent and the client, demonstrating that the agent values the client's experience and is proactive in addressing their needs. Follow-up calls can help clarify any questions or concerns the client might have regarding their application, creating an open line of communication that enhances trust and satisfaction.

When clients know they can reach out for support and receive timely responses, it encourages them to feel more engaged and involved in the process. Additionally, this method allows agents to gather valuable feedback, which can improve services and engagement strategies further. Engaging clients through such dedicated outreach makes them feel seen and heard, ultimately strengthening the client-agent relationship.