What is the purpose of a client intake interview conducted by Access Agents?

The purpose of a client intake interview conducted by Access Agents is primarily to gather necessary information to assess eligibility for assistance programs. During this initial interview, agents collect vital personal details, such as income, household composition, and specific needs, which help determine which programs the client may qualify for. This process is essential for ensuring that clients receive the appropriate support tailored to their circumstances.

While evaluating mental health may be important in certain contexts, it is not the primary objective of the intake interview. Providing immediate financial support is not typically within the scope of what happens during the intake process; this phase is more about information gathering than delivering services. Additionally, explaining agency policies is important, but it comes after the assessment of eligibility, as the focus of the intake interview is to first understand the client’s situation and needs before detailing what the agency can offer.