What role does technology play in the work of Access Agents?

B is the correct answer because technology significantly enhances the efficiency and effectiveness of Access Agents' work. By streamlining application processes, technology allows agents to manage client information and documentation more effectively, reducing the time required for processing applications. It also facilitates communication with clients through various digital platforms, ensuring that clients receive timely updates and support. This not only improves the overall client experience but also allows Access Agents to focus on more complex cases that require personal attention.

While other options mention positive aspects of technology, they do not capture the full scope of its role. Simply replacing in-person consultations does not account for the importance of personal interactions in providing support. Allowing clients to self-manage their benefits is beneficial but does not reflect the proactive role agents play in guiding clients through processes. Electronic distribution of benefits is a part of the technology aspect but is more of a result than a function that Access Agents directly influence through their work. Therefore, B encompasses the essential functions of technology in enhancing the efficiency and communication vital for Access Agents' responsibilities.