What should Access Agents do when a client experiences changes in income?

Access Agents play a crucial role in supporting clients who rely on various benefits that may be influenced by changes in their income. When a client experiences an income change, it is essential to assist them in reporting this change promptly. This is because benefits programs often have income thresholds that, if exceeded, can alter the level of benefits a client may receive or even their eligibility for those benefits.

By helping the client report their income changes, Access Agents ensure that the client’s benefits remain accurate and up-to-date. This proactive approach not only helps the client avoid potential overpayments, which they would eventually have to repay, but it also provides them with the most appropriate support based on their current financial situation.

Responding to income changes immediately aids in maintaining the integrity of the benefits system and ensures that clients receive the correct amount of assistance. This practice is fundamental in the preventative measures taken within social services to assist clients in managing their resources efficiently and effectively.