What should Virginia do after discovering that her bag containing printed files with clients' Protected Personal Information (PII) is missing?

Prepare for the Georgia Access Agent Certification Exam with quizzes, flashcards, and multiple choice questions. Each question includes detailed hints and explanations to ensure success on your exam!

Reporting the incident to the Georgia Access Contact Center is the most appropriate action for Virginia to take after discovering that her bag containing printed files with clients' Protected Personal Information (PII) is missing. This action is crucial because it ensures that the proper authorities are informed about the breach, allowing for a coordinated response to mitigate any potential harm that may arise from the loss of sensitive information.

The Georgia Access Contact Center can provide guidance on the next steps to take in order to address the situation appropriately, potentially including measures to alert affected individuals and advise on any necessary protective actions. By notifying the Contact Center, Virginia is adhering to protocols established to protect personal information and demonstrate accountability.

Additionally, reporting to authorities can help in assessing the risk of identity theft or misuse of the missing PII, which is vital for safeguarding her clients’ interests. This action reflects a responsible approach to information security and compliance with legal obligations regarding client privacy.

In contrast, ignoring the incident would leave clients vulnerable and potentially expose them to risks without any kind of follow-up or preventive measures. Notifying clients without proper guidance could cause unnecessary panic and confusion, especially if the implications of the breach are not fully understood. Filing a police report may be a step taken later, but it is not the

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