Why is it important for Access Agents to stay informed about changes in social services?

Staying informed about changes in social services is crucial for Access Agents because it directly impacts their ability to provide accurate information and effective support to clients. Social services are often subject to updates in policies, eligibility requirements, and available resources. When Access Agents are knowledgeable about these changes, they can guide clients more effectively, ensuring they have access to the right services at the right time.

This understanding fosters trust between the Access Agent and their clients, as clients rely on them for guidance during challenging times. It enables Access Agents to advocate for their clients' needs accurately and helps prevent misinformation, which could lead to clients missing out on essential services or benefits. Thus, being well-informed ensures that Access Agents can fulfill their roles effectively and responsibly.